Terms and Conditions

Version 17.1, dated 05.07.2023

GENERAL TERMS AND CONDITIONS

1. Who We Are

1.1. Greentube Alderney Ltd. (the "Company”, "we", "us" or "our"), duly incorporated and registered in Alderney under registration number 1788, with registered office at 5B, First Floor, St. Anne’s House, Victoria Street, Alderney, GY9 3UF, operates the online betting and gaming website currently located at https://admiral-casino1.com and the Admiral Casino mobile app (together the “Website”).

1.2. The Company is licensed and regulated by the Gambling Commission of the United Kingdom (“UKGC”) under licence number 039050-R-319315-014 valid from 9th December 2014.

1.3. The Company also holds a Category 1 eGambling licence with the Alderney Gambling Control Commission (AGCC)

2. These Terms and Conditions

2.1. These general terms and conditions (the “General Terms”) and the documents referred to in them (which together with these General Terms form the "Terms and Conditions" – see clause 2.3 below) govern Your use of the Website and (if applicable) Your participation in, use and/or access of any of the betting or gaming products made available via the Website (the “Services”).

2.2. In these Terms and Conditions, “You”, “Your” and “Player” refers to You, as a user of the Website and (if applicable) the Services.

2.3. Not all of the legal terms and conditions that apply between You and us are set out in these General Terms – some of them are contained in separate documents in order to avoid these General Terms becoming too long. We cross-refer to these other documents and provide You with links to where appropriate. These other documents are nevertheless important terms which form part of the legal contract between You and us, and You should read and understand them just like the rest of these General Terms. The cross-referenced terms include the following:

1. Privacy Notice and Cookies Policy;
2. Game rules and Information;
3. Promotional Terms and Conditions;
4. Sportsbetting Terms and Conditions.
5. Betting Rules.

2.4. It is Your responsibility to know and understand the laws and regulations concerning online gambling in the jurisdiction in which You are located. Please note that internet gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorized to use the payment methods available on the Website to complete any financial transaction.

3. Changes to these Terms and Conditions

3.1. We may from time to time modify these Terms and Conditions for a number of reasons, including in order to comply with applicable laws and regulations and/or to keep up-to-date with changes to the Website, the Services and/or our business practices.

3.2. All material changes to these Terms and Conditions will be notified to You via pop-up notification on Your next Account login and You may be asked to actively confirm Your acceptance of the amended Terms and Conditions before continuing to use Your Account. If You do not agree to a change to these Terms and Conditions, You must not continue to use the Website, Your Account or any of the Services and You should contact us (see the "Contact us" page of the Website (here)) so that Your Account can be closed and any deposited funds returned to You (subject to any rights we have under these Terms and Conditions to withhold funds).

4. Account Registration and Security

4.1. To participate in the Services, Players are required to open an account with the Company via the Website ("Account").

4.2. To open an Account, Players must accurately complete the registration process by providing all personal details requested (including the Player's name, date of birth, and contact details such as a residential address, email address and phone number) and create their own unique username. The use of offensive, indecent, or otherwise objectionable usernames is forbidden, as is the use of usernames that contain or allude to internet addresses or account names which allude to certain rights of the Player (in particular but not exclusively, the use of the term “administrator”). The Company is entitled to refuse registrations or suspend Accounts with unacceptable usernames. The Company will (as applicable) accept the registration or lift the suspension of such Accounts after the successful change of the username to an acceptable username (and subject to any other rights the Company has under these Terms and Conditions). Usernames can be changed by contacting our Customer Support (see the "Contact us" page of the Website (here)).

4.3. The Company is entitled to refuse to register and open an Account for any reason and will not be obliged to provide any reasons for doing so.

4.4. The registration procedure including the opening of an Account will be completed after we have completed all verification checks (see clause 5 below) and the email address is confirmed by the Player. By registering for an Account, You consent to us undertaking identity and verification checks using the personal details You provide during registration (see clause 5 below). These personal details may also be supplied to authorised third parties to, amongst other things, confirm Your age, identity and registered payment details and to run external credit/financial checks.

4.5. It is solely Your responsibility to ensure that You do not reveal Your username or password to anyone else and to ensure that Your Account information is kept secret at all times. If You suspect that the security of Your Account information has been compromised or there has been any unauthorised use of Your Account, You must immediately change Your password and report the issue to us at [email protected] or by calling us at the number shown here.

4.6. To aid Account/password security, we recommend that You:

1. do not write Your password down;
2. do not use the same password as You use for other accounts that You may have online;
3. do not use easily guessable passwords such as birth dates, telephone numbers, car registration numbers, etc.; and
4. change Your password regularly.

4.7. If You activate touch ID, fingerprint login, face ID, passcode login, and/or any other security facility on Your device(s) and You believe a third party could be accessing Your Account via any of these facilities then You should immediately disable such facilities from all of Your devices and report the issue to us at [email protected] or by calling the number shown here/

4.8. If a third party accesses Your Account, You are solely responsible for all their actions and all losses that may arise from such access/actions, whether or not their access was authorised by You (unless such access was the foreseeable result of our failure to exercise reasonable care in connection with Your Account security). We will not be obliged to return any losses or deposits that any such third party/ies may have incurred or made via Your Account unless we are required to do so by applicable regulation.

4.9. By registering for an Account with us, You warrant and represent (i.e. promise) that:

1. You are at least 18 years of age;
2. You have the mental capacity to take responsibility for Your own actions and can enter into a legally binding agreement with us;
3. the information You have provided to us is correct, complete, and not misleading;
4. You understand and accept the risk that, by using the Services, You may win or lose money;
5. You are not (and are not a relative of) an employee or sponsor of the Company;
6. You are located in the United Kingdom, Republic of Ireland or the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man;
7. You do not already have another Account with us;
8. You have not previously had an Account suspended or closed by us;
9. You are not a compulsive or problem gambler;
10. You have not been excluded from gambling – whether voluntarily or otherwise – including via any public self-exclusion service such as GAMSTOP;
11. You are the rightful owner of the money which You deposit in Your Account and (in particular but without limitation) You will not deposit money to Your Account which originates from criminal, illegal and/or unauthorised activities;
12. You are using a payment method that is in Your own name, that belongs to You, and that You are authorised to use;
13. You shall not deposit funds into Your Account for any reason other than to participate in the Services;
14. You are opening an Account solely for Your personal use and You are not acting on behalf of someone else (including by opening an Account in someone else’s name);
15. You shall not sell, transfer or acquire Accounts to or from other Players or attempt to do any of these things;
16. You shall not transfer funds to (or receive funds from) other Player Accounts; and
17. You will inform the Company immediately if You become aware of any Error, Malfunction or Interruption affecting any of the Services and You will immediately cease all use of such Services (see clause 7 below).

4.10. You must keep Your Account information up-to-date. You can update some of Your Account information by accessing the 'My Account' facility on the Website. In other cases, You will need to contact us to request that Your details be changed. We will not be liable for transactions which are declined as a result of incorrect details where You have failed to make us aware of any changes to Your Account information (or have failed to correct such details Yourself). Should Your payment method be lost, stolen, or any of Your credentials compromised, You must notify us immediately at [email protected] or by calling us on the number shown here.

4.11. When You register for an Account, we shall check Your registration details against public self-exclusion services such as GAMSTOP in line with our licensing and regulatory obligations. You acknowledge that these services are owned and operated by third parties which are separate from the Company. Therefore, the Company will not be liable if the GAMSTOP (or other third party) system is not working as it should, or should You attempt or manage to circumvent the systems in place. In particular but without limitation, the Company shall not be liable if You intentionally attempt to open Accounts by providing incorrect/altered information, including but not limited to the alteration of Your personal details (e.g. name, email address, home address, etc.) in even a minimal manner, with the intention of circumventing self-exclusion and/or other systems or protocols in place.

5. Eligibility and Verification

5.1. You accept and agree that we will perform such identification, credit and other verification checks from time to time as we may reasonably require and/or as may be required by applicable laws and regulations and/or by relevant regulatory bodies. As part of this process, we may request that You provide to us valid proof of identity, age, address and/or payment method ownership as required to comply with our regulatory and legal obligations.

5.2. In certain cases, the verification process may require You to undergo a video verification procedure through our external provider IDnow GmbH. The video verification may be necessary in order to fulfil, in whole or in part, the verification process required for You to successfully activate your Account. The video verification may also be necessary in order for us to conduct any other verification checks from time to time, as we may reasonably require and/or as may be required by the applicable laws and regulations and/or by relevant regulatory bodies.

5.3. You will not be permitted to gamble via Your Account until we have verified Your name, address and date of birth.

5.4. Underage gambling is illegal. More information on the prevention of underage gambling can be found in the help section of the Website under “Safer Gambling”. If we discover (after You’ve successfully opened an Account) that You are under 18 years of age:

1. Your Account will be closed;
2. all transactions made via Your Account will be void;
3. all funds deposited by You will be returned to You using the same payment method used for the deposit of such funds, wherever possible; and
4. we may make a report to the relevant regulatory authority.

5.5. Examples of documents accepted by the Company for proof of identity/age are:

1. valid passport;
2. valid driving licence;
3. valid EU/EEA national identity photo card issued by the competent authorities;
4. valid national ID Cards; and
5. valid PASS approved photographic ID card.

5.6. Examples of documents accepted by the Company as proof of address are:

1. Bank statement not older than 6 months old;
2. Utility bills not older than 6 months old issued by the authorised company in Your country of residence; and
3. Tax notification not older than 6 months old issued by the competent authority.

5.7. Other documents may be considered on a case-by-case basis.

5.8. To ensure a high standard of protection for You, we run external credit/financial checks, as required by applicable laws and regulations and/or by relevant regulatory bodies and/or by best practices in the industry. We may also from time to time require You to provide us with further documents and information relating to the source of deposited funds and/or Your personal and/or financial circumstances.

5.9. As we made clear in clause 4 above, You are obliged to keep Your personal information up-to-date and You consent to further verification checks on all changes to Your personal information that You may make from time to time.

5.10. You agree to provide all requested documents/information and to undergo all necessary verification procedures, and You accept that, until we have received the requested documents/information and satisfied our checks to our reasonable satisfaction, we are entitled to restrict Your Account in any manner that we reasonably deem appropriate, including by preventing You from placing any bets or wagers, or temporarily from withdrawing Your funds (see clause 13 for more information about when we will delay or prevent withdrawals). If our checks cannot be satisfied, we will suspend and, ultimately, close Your Account (see clause 9 below) and pass on any necessary information to the relevant authorities.

6. Duplicate Accounts

6.1. Each Player may only open one Account. If we discover that You have opened more than one Account, each such additional Account shall be classified as a "Duplicate Account". If we discover that You hold one or more Duplicate Accounts, we will (in respect of each Duplicate Account):

1. close the Duplicate Account, leaving You with only the original Account (unless we have reason – for example if You have deliberately or fraudulently opened more than one active Account – to close all Your Accounts) and to treat all bonuses and free bets, and all winnings accrued from such bonuses and free bets, obtained using the Duplicate Account as void;
2. void all bets/wagers made on the Duplicate Account; and
3. retain the positive balance of the Duplicate Account.

7. Errors, Interruptions and Malfunctions

7.1. We try to provide You with a high-quality betting and gaming platform, but we cannot guarantee that the Services will at all times perform correctly. Various kinds of mistakes and errors can occur – technical, human and otherwise – and You understand and agree that we can only provide the Services to You, and You must accept the Services, in the condition that we make them available from time to time.

7.2. In this clause 7, we set out a description of the things that can go wrong and the rights that we have in such events. In clause 16 below we set out how we will not be liable to You when these (and other) things go wrong. You should be aware however that these clauses do not override or cancel out any rights that You may have under consumer laws and regulations and we do not intend that they should.

7.3. Set out below are some important definitions to help You understand this clause: A “Malfunction” refers to where an automated process fails to operate as designed or intended, for example where a piece of computer software produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the result that was intended or designed. These malfunctions may or may not be apparent to us or to You and they may only come to light as and when settlement instructions, game outcomes, winnings or cashouts are investigated and analysed retrospectively. An “Error” refers to a mistake or error that is not exclusively technical, for example the mistaken posting of incorrect odds, the offer of incorrect prices or terms for participation in a promotion or gambling opportunity. Errors can arise from human mistakes, administrative, operational or systems failures and combinations of all of these. For example, a bet might be offered mistakenly at a price that is substantially out of the market or a promotion designed to offer a £5 return might mistakenly advertise a £50 return or the pay-tables advertised for a product may mistakenly fail to reflect the true payment configuration of the product. An “Interruption” refers to an interruption in a gambling transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event.

7.4. Where any of the above occur, we will deal with them as described below and it is important that You understand and agree to the following before You use the Services, as we made clear in the "Important Information” note at the top of these General Terms:

Malfunctions

7.5. If as a result of a Malfunction, Your Account is credited with winnings that You would not have received were it not for that Malfunction, we will void the relevant transaction and withhold the relevant winnings. This applies even if the relevant gambling product could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to You or to us or not. If You have withdrawn any such winnings, You agree that You will pay them back to us as and when we ask You to.

7.6. Where any Malfunction is or becomes apparent or obvious to You or You suspect that a Malfunction may be occurring, You agree that You will cease Your use of the relevant Service(s) immediately, and will report it immediately to [email protected] or by calling the number shown here.

Errors

7.7. In the event of an Error, the same applies as for Malfunctions, as set out above.

7.8. Where any Error is or becomes apparent or obvious to You or You suspect that an Error may be occurring, You agree that You will cease Your use of the relevant Service(s) immediately, and will report it immediately to [email protected] or by calling the number shown here.

Interruptions

7.9. Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our Players.

7.10. In relation to gaming:

1. where an Interruption occurs after we receive notification of Your gamble and where You can have no further influence on the outcome of the event or gamble, the results of the gamble will stand;
2. where an Interruption to a single-participant single stage event occurs before an outcome has been generated we will return Your stake to Your Account;
3. for games where there are multiple stages or decision points, we will take all reasonable steps to restore the game to its last known state prior to the Interruption to enable You to complete the game; and
4. for games that are progressive jackpots, progressive jackpot values will be restored to their pre-failure state to the extent it is within our control and not the games provider.

8. Prohibited Practices

8.1. The following practices are considered "Prohibited Practices":

1. Players providing inaccurate or misleading personal information upon Account registration or afterwards (except where Players provide incorrect or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in clause 5.4 above) or otherwise failing to provide the information and/or documents and/or to undergo the video verification procedures (where necessary) that we need to satisfy our verification checks (as described in clause 5 above);
2. Players attempting in any way to bypass or circumvent the security or safer gambling checks of their Account or the Website/Services;
3. Players attempting to manipulate the results of the Services by concerted practices, making alterations of the programme or in any other way;
4. Players exploiting an Error, Malfunction or Interruption (including by continuing to use a Service once it is apparent or obvious to the Player or the Player suspects that an Error, Malfunction or Interruption may be occurring);
5. Players being involved in any form of collusion (i.e. coordinated or unsolicited team play) or cheating in connection with the Services;
6. Players making use of any system (including machines, computers, software (including any that facilitates artificial intelligence) or other automated systems such as ‘bots’) to gamble via the Services or to circumvent or exploit our bookmaking or gaming systems (see clause 8.2 below for more information about prohibited software);
7. Players’ Accounts being used in any manner which we consider (acting reasonably) to be fraudulent, dishonest or criminal;
8. Players using a stolen, cloned or otherwise unauthorised payment method as a source of funds in connection with their Account, or depositing money originating from criminal and/or other illegal activities;
9. Players accessing or attempting to access the Services whilst located in any territory other than the United Kingdom, Republic of Ireland or the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man (including by the use of a VPN or any similar technology to disguise location);
10. Players collecting personal data about other Players without their explicit prior approval;
11. Players transmitting any kind of virus or spam or attempting to cause any other kind of interference, disruption or interruption of the Website and/or the Services;
12. Players’ Accounts receiving a “chargeback” and/or a "return";
13. Players becoming bankrupt;
14. Players using the Website and/or Services other than for their own personal use;
15. Players allowing (whether intentionally or unintentionally) someone else to use their Account;
16. the name registered on a Player’s Account not matching the name on the payment method used to make deposits on such Account; and
17. Players seriously breaking these Terms and Conditions in any other way.

8.2. Prohibited software includes software which allows opponent profiling, Player collusion or any other programme which allows or assists a Player to cheat or gives a Player an unjust advantage over another Player. The Company is entitled to take steps to detect and prevent the use by Players of such software.

8.3. You agree that You will not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of Your Account, the Website and/or the Services.

8.4. We will not be liable for any loss or damage which You may incur as a result of engaging in any Prohibited Practice(s). Furthermore, You agree that You will be responsible for any losses, expenses or other costs that we incur as a result of any Prohibited Practice(s) on Your part (see clause 17 below).

9. Suspension/Closure of Your Account by Us

9.1. We are entitled to close Your Account at any time by giving You no less than 10 days’ notice. Any balance in Your Account at the time of such closure, or any closure by us under clause 9.2 below due to Your engagement in a Prohibited Practice, will be paid back to You, except that:

1. if You have engaged in illegal activity, we are under no obligation to pay to You any money that may be in Your Account; and
2. if we discover or have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice/s then we will withhold all or part of the balance, and (if/as applicable) recover from Your Account deposits, payouts, bonuses, and/or any winnings, in each case that are attributable to those Prohibited Practices.

9.2. We will suspend Your Account where we have reason to believe that You have engaged in any Prohibited Practice and Your Account will remain suspended while the matter is investigated. We may contact You to request further information/documentation from You as part of our investigation and You agree to provide such information/documentation in a timely manner. If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we will lift the Account suspension. If our investigation results in our decision (acting reasonably) that You have engaged in any Prohibited Practice or if we are unable to complete our investigation because you have not timely provided the further information/documentation that we have reasonably requested, we will permanently close Your Account with immediate effect. In these circumstances, Your details may be passed on to any applicable regulatory authority or any other relevant external third parties.

9.3. Your funds cannot be accessed or withdrawn during periods of Account suspension, and any balance will remain in the Account pending completion of our investigation. During Account suspension, Your access to our Services is also suspended.

10. Closing Your own Account

To request a closure of their own Account, Players can contact the Company via telephone, email, or chat (see the "Contact us" page of the Website (here)). For security purposes, Players may be required to confirm/provide certain Account details such as username, full name, date of birth and/or answer to their security question. If a Player is asked to provide the answer to his/her security question and is unable to do so, he/she must send a copy of a valid, official form of photo identification to [email protected]. The Player’s then-current Account details must match those visible in his/her photo identification.

11. Safer Gambling

11.1. We recognise that gambling can become a problem for some Players. We provide Players with safer gambling tools including Account limitations and Account suspensions. Stricter limits and the suspension of Accounts are effective immediately, while any changes concerning the reduction of restrictions will become effective after a period of 24 hours. Should Players want to limit or suspend their Accounts in any way, they can do so by making adjustments directly via their Account settings, by sending an email to [email protected], or by calling Customer Support at the telephone number shown on the "Contact us" page of the Website (here), stating their username and passing our security checks.

11.2. A self-exclusion may also be imposed by Players either directly via their Account settings, by sending an email to [email protected], or by calling Customer Support at the telephone number shown on the "Contact us" page of the Website (here), stating their username and passing our security checks. The self-exclusion period shall be of at least six months and can be extended indefinitely. Any outstanding wagers or bets at the time of a Player's self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings shall be paid to the Player (subject to any rights we have under these Terms and Conditions to void and withhold winnings). Any Account blocks due to self-exclusion cannot be undone during the agreed self-exclusion period.

11.3. During any self-exclusion period, a Player will be unable to access their Account. All remaining balances in the Account will be paid out to the specified payment method (subject to any rights we have under these Terms and Conditions to withhold funds). The Player must provide the Company with valid payment details.

11.4. No marketing material will be sent to the Player during a self-exclusion period and the Company will not accept any deposits or bets from the Player. Once the self-exclusion period has elapsed, a Player may reactivate his/her Account by contacting Customer Support to conduct a phone interview, at the telephone number shown on the "Contact us" page of the Website (here). Following this, there will be a 24-hour cooling-off period before a Player can have access to the Website again.

11.5. If the Player chooses to self-exclude, the Company will use all reasonable endeavours to ensure that it complies with the Player's self-exclusion. However, in agreeing to self-exclude, Players must not circumvent or attempt to circumvent the requested self-exclusion and the Company will not be liable for any consequences or losses that the Player or any third party may suffer or incur if the Player commences or continues gambling by circumventing self-exclusion procedures or systems by any means.

11.6. The Company will perform safer gambling and financial assessments/checks of Player Accounts, as reasonably necessary and/or required by applicable laws and regulations and/or required by the relevant regulatory bodies. Where these assessments identify a risk of gambling-related harm, the Company may apply limits and/or close Accounts temporarily or permanently.

11.7. More information about our safer gambling tools can be found here: https://www.admiralcasino.co.uk/en/safer-gambling.

11.8. You can also find help and guidance at https://www.gamcare.org.uk/.

12. Deposits and Protection of Your Funds

12.1. In order for Players to be able to participate in the Services and wager real money, they must make a deposit into their Account.

12.2. The Company is not a financial institution, does not offer credit, and the funds in Your Account will not earn interest.

12.3. We are required by the regulations of the UKGC to inform Players about what happens to funds which we hold on account for them, and the extent to which funds are protected in the event of our insolvency – see here for more information: https://www.gamblingcommission.gov.uk/public-and-players/guide/how-gambling-companies-protect-your-money. We hold customer funds separate from Company funds in a bank account not accessible to creditors in case of insolvency. This means that steps have been taken to protect customer funds in the event of our insolvency. However, it is not guaranteed that You will get Your money back. This meets the UKGC’s requirements for the segregation of customer funds at the level: medium protection (You can read more about what this means here). Subject to its regulatory obligations, the Company may change the terms upon which customer funds are held.

12.4. Pound Sterling (£) is the lead currency of the platform, with Euros accepted in the Republic of Ireland.

12.5. Deposits can be made by way of the payment methods stated on the homepage of the Website. The Company may change the accepted methods of payment from time to time. The Company is not required to accept deposits made with debit cards and/or bank accounts that are registered in the name of, or are owned by, companies or other types of business subjects and/or legal persons. Acceptance of certain methods of payment is subject to the fulfilment of certain conditions (e.g. ownership verification and security checks). You may not use a credit card to deposit funds into Your Account. This includes depositing into Your Account via a money service business, such as a digital or e-wallet, where the original source of the deposited funds is a credit card.

12.6. Payment services are provided by third parties and the Company does not warrant that all methods of payment are available at all times.

12.7. We recommend that You retain a copy of transaction records and of the payment policies belonging to the payment services provider(s) You may use.

12.8. The minimum deposit amount is £10. The Company is entitled to amend the minimum limit. Maximum deposit limits may also apply – the upper limit of the maximum amount may vary, depending on the payment method chosen by the Player. Altering the maximum deposit amount may be possible by sending a written request to Customer Support at [email protected], who will consider the request and may make any agreed changes on a case-by-case basis.

12.9. The Company is subject to regulations and guidelines for the prevention of money laundering and the funding of terrorism. To prevent illicit activities, all Accounts and real money transactions may be checked by the Company. Suspicious Accounts and/or transactions shall be investigated by the Company and, if necessary, a suspicious activity report will be made by the Company to the competent authorities, in accordance with applicable law/regulation and the Company’s obligations. In any such event, the Company is prohibited from informing the Player or any third party involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent authorities.

12.10. You may be legally obliged to account to the relevant tax authorities for any real money winnings from the Services. This remains Your sole and exclusive responsibility and we will not be liable to account to any such authority for any of Your personal tax reporting issues.

13. Withdrawals

13.1. You may withdraw Your own real money deposits and winnings held in Your Account at any time, provided that:

1. all payments made into Your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
2. we have completed any verification/other checks to our reasonable satisfaction (see clause 5 above). Where we have requested information from You to carry out such checks, any delay in providing this information may cause an additional delay when withdrawing funds; and
3. there is currently no ongoing, or (where applicable) completed, investigation:
   • into an Error, Malfunction or Interruption involving a Service which You have played/wagered on or participated in; or
   • where we have reason to believe You may have engaged in an illegal activity or Prohibited Practice which would entitle us to withhold funds in accordance with clause 9.1 above, and in both these cases You acknowledge and understand that, as we made clear in the “Important Information” section at the top of these General Terms, we will ultimately void any affected transactions, void and withhold relevant winnings, and (in the case of Prohibited Practices) suspend/close Your Account.

13.2. Withdrawal requests below £10 can only be made by contacting Customer Support (see contact details here).

13.3. Where possible, withdrawals will be processed using the same payment method/s used to make deposits in the Account and under no circumstances can such withdrawals be made to credit the Account of another Player. If the Player deposits using multiple payment methods, the Company will distribute the funds so that the withdrawal amount meets the deposit amount for each payment method. Thereafter, any further funds can be withdrawn using a payment method of the Player’s choice so long as it has already been used to deposit funds into the Account. When it is not technically possible for whatever reason for one or more withdrawals to be completed, we may request an additional payment method and further documentation. All available withdrawal options are shown in the “Withdraw” section of Your Account on the Website.

13.4. A withdrawal request cannot be made while the relevant Service is being actively played.

13.5. Any payment transaction costs (e.g. bank charges) shall be borne by the Player.

13.6. The recommendation set forth in Article 12.7 of these General Terms and Conditions applied to withdrawals as well.

14. Maximum Payout Limits

14.1. As we explained in the “Important Information” section at the top of these General Terms, maximum payout limits apply to some of the Services. The maximum real money winnings that the Company is obliged to pay out in respect of any bet, stake or spin shall be limited to £250,000 in one day.

14.2. The above figure does not include any winnings from games whereby the jackpot increases each time the game is played but the jackpot is not won (so-called “Progressive Jackpot” games). Should You win a Progressive Jackpot game You will receive the amount that is displayed within the Progressive Jackpot game that You are playing at the time of Your win (subject to any rights we have under these Terms and Conditions to void winnings/withhold funds).

14.3. It is important that You understand that for the relevant Services (i.e. those that are subject to maximum payout limits) Your staking level may mean that You appear to have the opportunity to win more than the maximum amount set out in clause 14.1 above. In such circumstances, even where Your staking level may appear to give You the opportunity to win a higher amount, the Company shall only be obliged to pay to You up to the maximum amount specified in clause 14.1above.

15. Inactive Accounts

15.1. Should a Player fail to login to his/her Account for a period of 12 consecutive months, the Company shall send a notification email to the Player. If the Player fails to login within the next 30-day period, the Account shall automatically be classified as an “Inactive Account”.

15.2. Before classifying an account as an Inactive Account, the Company will attempt to return any outstanding real money balance to the Player using the last payment method used by the Player to deposit into the Account, except where these Terms and Conditions permit the Company to withhold payment.

15.3. Once an Account becomes an Inactive Account, for the next 18 months (or unless/until clause 15.4 below applies) the Company shall send to the Player an email containing information about his/her Account every month and shall deduct a monthly inactivity fee of £3 (the “Inactivity Fee”) from the remaining real money balance in the Inactive Account. During this period, the Player may reactivate his/her Account at any time by logging in or may contact the Company and request a payout. In the event of a payout request, the Company shall pay out the remaining real money balance except where these Terms and Conditions permit the Company to withhold payment.

15.4. If the Account remains inactive for more than 13 months and the Account balance is (or, following deduction of the monthly Inactivity Fee, reaches) £0, the Company shall be entitled to close the Account.

16. Liability

16.1. This clause will not, and is not intended to, exclude liability for anything which it would be unlawful for us to exclude. In particular (but without limitation) nothing in these Terms and Conditions excludes or limits, or seeks to exclude or limit, our liability for:

1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
2. fraud (including fraudulent misrepresentation);
3. any breach by us of Your statutory rights as a consumer; or
4. any other liability which may not be excluded by applicable law

16.2. Subject always to clause 16.1 above, the Company shall not be liable for any damages or losses of whatever nature that may be incurred by You or a third party which arise out of or in connection with:

1. Your use of the Website and/or any of the Services including (but not limited to) as a result of any Error, Interruption or Malfunction;
2. any use by You of the Website or Services in breach of these Terms and Conditions (including any Prohibited Practice on Your part);
3. any loss of connection due to unsuitable hardware, software and/or connection configurations on Your part or any internet or telecommunications failures;
4. our closure or suspension of Your Account in accordance with these Terms and Conditions;
5. any event outside our reasonable control; or
6. any loss of funds if third party systems connected to the Website, such as (but not limited to) GAMSTOP, fail in any way to perform their functions and/or obligations.

16.3. Subject always to clause 16.1 above, the Company's maximum liability to any Player howsoever arising shall be limited to:

1. where our liability relates to any bet, wager, stake or similar transaction that you place via the Services (a “Transaction”), the amount of the Transaction placed by You in respect of which our liability has arisen; or
2. in respect of any other liability, £10,000.

17. Your Responsibility to Us

17.1. You will be responsible for all claims, liabilities, damages, losses, costs and expenses (including reasonable outside legal fees) incurred by us arising out of any breach of these Terms and Conditions by You – in particular but without limitation any Prohibited Practice(s) engaged in by You or arising from Your fraud, dishonesty or criminal actions.

17.2. All amounts owed by You to us under these Terms and Conditions shall be paid by You to the Company in full without any off-set, counterclaim, deduction or withholding (other than any deduction or withholding of tax as may be required by law). We shall also be entitled to recover sums that You owe to us by deducting the appropriate amount from Your Account balance or any future winnings or deposits credited to Your Account.

18. Access to and Use of the Website and Services

18.1. The Website and Services are solely intended for use by Players residing in the United Kingdom, Republic of Ireland, or the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man.

18.2. The Company is entitled to add, discontinue, or change any aspect of the Website and/or the Services from time to time without notice or liability to You.

18.3. You are solely responsible for making all arrangements necessary for You to access the Website and the Services.

18.4. We do not guarantee that the Website or the Services will be compatible with any hardware or software that may be used by You.

18.5. You may not use the Website or Services for any purpose which is, or is likely to be considered to be, defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence.

19. Intellectual Property

All intellectual property rights in and to the Website, the Services, and all content published on/via the Website and the Services (including without limitation all copyright, trade marks, software, designs, graphics, layout, look and feel, information, structure, database rights, design rights, domain names, and all other materials and content of whatever nature) (together the “Company Content”), with the exception of the Player’s personal data, is the sole property of or is licensed to the Company. The Player may use the Company Content for personal non-commercial use only and only as permitted and enabled by the intended functionality of the Website and Services. Any other use of the Company Content is strictly prohibited and You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of the Company Content.

20. Other Important Terms

20.1. The Player acknowledges that the generation of games of chance is based on internationally acknowledged and certified random number generator standards and is not influenced by the Company in any way. Further information on the random number generator is set out under the Help section on the Website.

20.2. All notices from us to You relating to these Terms and Conditions or Your Account generally are valid only if they are published on the Website or sent by email to the address specified by You during Account registration or thereafter.

20.3. If any of the provisions of these Terms and Conditions are deemed to be unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of these Terms and Conditions and shall not affect the validity or enforceability of the remaining provisions which shall remain in full force and effect.

20.4. A Player may not assign, sub-license or otherwise transfer any of his/her rights and obligations under these Terms and Conditions.

20.5. The Company is entitled to assign, transfer, charge or otherwise deal in its rights under these Terms and Conditions but will only do so where this will not prejudice Your rights under these Terms and Conditions, or alternatively with Your consent. Without limiting the preceding sentence, the Company may wish to transfer its rights or obligations under these Terms and Conditions to another company within its corporate group or to any other legal entity, including if the Company restructures or there is a sale of its business. You agree that the Company may do so provided that in the case of such a transfer, after we notify You of the date on which such transfer takes place, Your rights under these Terms and Conditions will be against the new legal entity.

20.6. Any waiver by the Company of any breach of, or default under, these Terms and Conditions by a Player shall not be considered as a waiver of any subsequent breach.

20.7. Failure or delay by the Company in exercising any right under these Terms and Conditions shall not be interpreted as a waiver of such right.

20.8. Any updated version of these Terms and Conditions shall supersede all prior agreements between the parties in relation to its subject matter and shall represent the entire agreement between the Company and the Player.

20.9. Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not a party to these Terms and Conditions.

20.10. These Terms and Conditions are governed by and shall be construed in accordance with the laws of England and Wales. If You live in England or the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man, You can bring legal proceedings in the English courts. If You live in the Republic of Ireland, You can bring legal proceedings in either the Courts of Ireland or the English courts.

21. Complaint Handling and Timings

21.1. The Company endeavours to provide a high-quality service to its Players at all times. However, Players may for various reasons feel that they are not satisfied with the level and/or quality of service and may wish to file a complaint. Players may send an email to [email protected] or call Customer Support on the number shown here.

21.2. The Company encourages Players to raise complaints as soon as possible after the incident leading the complaint has occurred, and will deal with complaints in the manner set out in this Clause 21 provided the complaint is received within 12 months of that incident occurring. After this 12-month period has elapsed, the Company is not obliged to respond to or seek to resolve a Player complaint.

21.3. Subject to Clause 21.2 above, Customer Support will attempt to respond to a Player’s complaint as soon as is reasonably possible. If the complaint cannot be resolved by customer support, they will escalate it to other relevant departments for a solution. The Company will provide an outcome to the complaint within 8 weeks, unless the Player does not reply to communication promptly. In such cases the Company will ‘stop the clock’ until the Player responds to communications. If the complaint is not resolved to the satisfaction of both parties at the end of 8 weeks, a ‘deadlock’ email will be sent which will conclude the Company’s internal complaints procedure.

22. Player Dispute Resolution

22.1. In case a complaint is not resolved to the Player’s satisfaction following the complaint process outlined in clause 21above, the Player can refer the complaint to a third party for dispute resolution.

22.2. The Company has appointed The Independent Betting Adjudication Service (IBAS) for Alternative Dispute Resolution (ADR). The Player has free right of access to the ADR function. IBAS may be contacted by:

• e-mail [email protected]
• phone (+44) 020 7347 5883
• raise a dispute on the IBAS website

22.3. The Player accepts that IBAS will not arbitrate on matters that are (or that during the arbitration process will become)subject to court action, or on matters which in IBAS’ opinion are more properly referred to the regulator as breaches of regulation. More information on the IBAS dispute rules can be found here.

22.4. IBAS will only arbitrate on a dispute in respect of which the Player:

1. has previously raised with the Company, and documented in writing the substance of dispute;
2. promptly makes available to IBAS, on request, all records on the subject of dispute and the relevant activity and all relevant correspondence;
3. consents to the sharing by the Company of the Player’s personal data with IBAS for this purpose; and
4. agrees to be bound by the ruling of IBAS, save that appeal against a ruling may be made to IBAS but only on the grounds that the dispute has been so seriously mishandled by IBAS’s ADR team as to result in manifest unfairness. The Player accepts and agrees that IBAS will incur no liability of any sort arising out of or in connection with its role as ADR.

22.5. For Players in Ireland and in the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man the Alderney Gambling Control Commission (AGCC) manage complaints relating to the activities of licensees and certificate holders to ensure the integrity of the conduct of authorised eGambling games.

22.6. The AGCC may be contacted by:

• e-mail [email protected]
• phone (+ 44) 01481 825500
• raise a dispute on the AGCC website

22.7. The Player agrees that they will follow the complaints procedure outlined by the AGCC and, as such, will raise a complaint to the Company prior to lodging a formal complaint in writing with the AGCC.

22.8. The AGCC will handle complaints in accordance with their Complaints and Hearing procedures. Information on the Complaints Procedure and the Hearing Procedure can be found here.

Version 1.1, dated 30th August 2024

SPORTS BETTING TERMS AND CONDITIONS

Conditions of agreement

1. General Provisions

1.1. These Sports Betting Terms and Conditions are an integral part of the General Terms and Conditions that apply to Your activity on the Website. When You accept the General Terms and Conditions with the intention to create an Account on the Website, You also accept these Sports Betting Terms and Conditions.

1.2. These Sports Betting Terms and Conditions apply to all betting contracts concluded in the United Kingdom or the Bailiwick of Jersey, the Bailiwick of Guernsey (which includes the jurisdictions of Guernsey, Alderney and Sark) and the Isle of Man, between You and the Company. The sports betting services offered by the Company in accordance with these Sports Betting Terms and Conditions (the “Sports Betting Services”) are aimed at players located in, and accessing the Website from the United Kingdom.

1.3. We may from time to time modify these Sports Betting Terms and Conditions for a number of reasons, including in order to comply with applicable laws and regulations and/or to keep up-to-date with changes to the Website, the Sports Betting Services and/or our business practices. Any substantial changes shall be notified to you and subject to your consent.

1.4. All material changes to these Sports Betting Terms and Conditions will be notified to You via pop-up notification on Your next Account login and You may be asked to actively confirm Your acceptance of the amended Sports Betting Terms and Conditions before continuing to use Your Account. If You do not agree to a change to these Sports Betting Terms and Conditions, You must not continue to use the Website, Your Account or any of the Services, including Sports Betting Services, and You should contact us (see the "Contact us" page of the Website (here)) so that Your Account can be closed and any deposited funds returned to You (subject to any rights we have under the General Terms and Conditions to withhold funds).

1.5. Admiral Technologies GmbH, located in Novomaticstraße 5, 2352 Gumpoldskirchen, acting as the bookmaker (the “Bookmaker”) and, You, as the customer, are involved in every bet as parties to the contract (the “Betting Contract”). The betting event that can be bet on is determined by the Bookmaker.

1.6. We only accept bets made online or via a mobile device or via a downloadable application on a mobile device. When placing a bet online/via mobile, the Betting Contract is concluded when the Bookmaker accepts the bet.

1.7. When placing a bet, each valid bet will have a unique receipt number, which confirms that the bet has been accepted. We shall not be liable for the settlement of any bets which are not issued with a unique receipt number.

1.8. It is the responsibility of the customer to ensure details of their bets are correct. Once a bet has been accepted it may not be cancelled or changed by the customer. The Bookmaker's records – in particular the betting slip – are decisive for the interpretation of the content of the Betting Contract. By placing a bet, You confirm its correctness. Later complaints will not be considered.

1.9. Should a dispute arise, You agree that information contained within the unique receipt number will be the ultimate authority in such matters The Bookmaker is entitled to cancel or correct bets with spelling, arithmetic, odds or other errors at any time even after the conclusion of the Betting Contract. The Bookmaker's right to contest the Betting Contract due to error remains unaffected.

1.10. The Bookmaker is entitled at any time to refuse to accept betting offers without giving reasons, to limit the amount of the bets placed before accepting the betting offers and/or to make odds changes before the bet is placed. It is also at the Bookmaker’s discretion to set binding odds and payout/winning limits for You, or to exclude You from participating in the Services without giving reasons.

1.11. If, after the conclusion of the Betting Contract, it turns out that the content of the Betting Contract – for whatever reason – is neither specific nor determinable, the bet is void and the stake has to be paid back.

1.12. Your unilateral right of withdrawal after the conclusion of the Betting Contract is excluded.

1.13. You shall be prohibited from placing bets on events in which You yourself are involved. Betting on events on behalf of those involved in those events is also prohibited. In the event of a violation of this provision, the Bookmaker reserves the right to cancel bets and refuse to pay out any winnings and/or refund any stakes. The Bookmaker is entitled to take these measures at any time after becoming aware of such situations having occurred.

1.14. You are not permitted to assign any claims against the Bookmaker from betting contracts for a fee or free of charge, to pledge them or to legally dispose of them in any other way or to offset such claims against claims of the Bookmaker.

1.15. If there is suspicion of betting fraud, the Bookmaker is entitled to pass on the data stored by the Bookmaker to authorities, sports associations or other third parties who are involved in clarifying the suspicion or the manipulation. This also includes the information about the suspected bets.

1.16 Bets are only accepted in Pound Sterling (£). Payments are made in Pound Sterling (£).

2. Settlement

2.1. All sports bets are subject to Maximum Sport Winnings provisions set out in the “Minimum Bet/Maximum Bet/Win Limits” section.

2.2. Winnings from settled sports bets are added to Your Account. Any winnings credited to Your Account in error are not available for use, and the Bookmaker reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from Your Account and/or reverse the transaction, either at the time or retrospectively.

3. Illicit Transactions/Fraud/Money Laundering

3.1. Notwithstanding the provisions of the General Terms and Conditions, the Bookmaker reserves the right to void or void any transaction at its sole discretion if the following conditions apply:

1. Transactions with irregularities are discovered that could adversely affect settlement and/or give rise to suspicions of a violation of these Sports Betting Terms and Conditions.
2. The Bookmaker considers that You have used products or services unfairly or intentionally cheated or taken unfair advantage of the Bookmaker or third parties.
3. The Bookmaker considers that You have used the Services fraudulently and/or for illegal and/or unlawful or improper purposes. The Bookmaker is requested to do so by the police, a court or other regulatory authorities.

4. Cash-Out

4.1. The Bookmaker allows You to place an offer for a cash out for some bets. The Bookmaker is not obliged to accept this offer. The cash-out offer will only be accepted once the Bookmaker has given a positive confirmation.

4.2. The price or quote for the early payment depends on the status of the bet and can change at any time. The Bookmaker has a unilateral right to change this at any time.

4.3. The Bookmaker accepts no liability for errors in relation to bets and wagers where there are obvious odds/handicaps/over-unders/cash-out amount errors.

4.4. The Bookmaker accepts no liability if any settlement amount is miscalculated or paid out, including bets settled in full using the cash-out option.

4.5. Incorrect cash-out amount: If an obvious error is detected before the start of an event, during or after an event, early settled bets that are cashed out incorrectly (due to an incorrect price on which the amount was based) retain , their validity and are re-evaluated with the correct amount. If a bet has been cashed out after an incorrect result, the bet will be re-settled on the correct result.

Bet Evaluation and Void Bets

5. General

5.1. In the following cases, the bet is invalid or the betting contract is subsequently deemed to have been cancelled by mutual agreement, with the legal consequence that the stake must be paid back to the bettor:

1. If the betting event does not take place as stated on the Website (e.g. reversed home law, unless the home team exercises its home law – for whatever reason – at a foreign sports facility).
2. If the bet is placed after the actual start of the betting event on which the bet is based or not in accordance with the betting regulations. However, this does not apply to those bets which, due to their nature, are offered by the Bookmaker even after the start of the betting event and are marked as such bets - which can also be placed after the start of the betting event - such as long-term bets or live bets. The time specified by the Bookmaker for the conclusion of the betting contract is binding for the bettor.
3. If a betting event is cancelled or does not take place, unless
   • c-a) at the time of the cancellation, an alternative date for this betting event has already been set, which is within the following 48 hours, calculated from the originally planned start of the betting event, or
   • c-b) the betting event is added as part of a sporting tournament event (e.g. world and European championships, tennis tournament, etc.).
4. If the betting event is abandoned without an official score taking place immediately after the abandonment. Subsequent changes to the classification (e.g. decisions "at the green table") are therefore not considered.
5. If a tennis game is ended by a walk over, a tennis player does not show up for the game or a tennis player is disqualified.

5.2. The following regulations apply in particular to the assessment of the outcome of the bet:

1. The results announced immediately after the end of the betting event are decisive (e.g. award ceremony if this takes place immediately after the betting event).
2. The result after 90 minutes (regular playing time) is decisive for soccer games, and after 60 minutes (regular playing time) for ice hockey games. Any extensions or penalty shoot-outs etc. therefore have no effect on the betting contract, unless the parties to the contract have agreed otherwise by noting in the Bookmaker's records (e.g. European Cup - promotion bet, KO games in football EM/WM games).
3. If two or more events of the same type (e.g. two giant slaloms) take place at one location, all bets placed before the start of the first event will only stand for the first event, unless expressly agreed otherwise.

5.3. In the event of a "dead heat" (2 or more tied players), the payouts are divided accordingly - the respective odds by the number of winners involved - (e.g.: bet € 100, odds on the winner: 1.8, results in a bet payout of € 180, if there are two winners, the payout is €90 each, if there are three winners €60 each). If only two starters (teams) take part in betting events (e.g. training duel) and no draw quota is offered, the payouts are not shared in the event of a "dead heat". In this case, the bet is void and the entire stake will be refunded.

5.4. "Play or pay" applies to bets on championships, overall winners of tournaments (e.g. World Cup, European Championship, golf and tennis tournaments): If the betting event takes place in accordance with the present general terms and conditions and betting regulations and a participant or a team enters this event fails to show up, retires during the tournament or is disqualified, the betting contract will stand; this means that a bet on an affected participant or team is considered lost by the customer.

5.5. If several betting events are combined in one bet ("combination bet"), the following applies:

1. If one or more events are cancelled, aborted or do not take place for other reasons without an addendum as defined in point 5.1.c being made, or without an official evaluation as defined in point 5.1.d being made, then this (these) betting event(s) shall be rated at odds of 1.0. This also applies to tennis games ended by walk over if a tennis player did not show up for the game or a tennis player is disqualified.
2. If all betting events are cancelled, aborted or do not take place for other reasons without an addendum being made in accordance with point 5.1.c, or without an official assessment being made in accordance with point 5.1.d, then the betting contract will be cancelled retrospectively and the wager is to be paid back. This also applies to tennis games ended by walk over if a tennis player did not show up for the game or a tennis player is disqualified.
3. If the bet is only placed after the start of one or more events, the odds for this event(s) are 1.0; this does not apply to the bets listed in point 5.1.b, second sentence. If the bet is only placed after all events have started, point 5.1.b applies accordingly.

5.6. For all special bets, unless otherwise stated, the result after regulation time applies. The official association website is used to evaluate all sports and the associated special bets. International football matches according to www.fifa.com or www.uefa.com

6. Head to Head

6.1. Unless otherwise stated, the winner of a head-to-head duel is the participant who is better placed in the final classification. The official final result counts. Both participants must start for the bet to stand. Should a competitor not start the competition for whatever reason, all bets placed on this head-to-head will be rated at 1.0.

Additional Ski Alpin:

The following applies to slalom, RTL and combination: If a participant does not qualify for the second round, this participant is considered eliminated. If both participants do not qualify for the second round, both participants are considered eliminated.

Additional ski jumping:

If both participants do not qualify for the 2nd round, the better placement in the 1st round counts.

7. Super Seven

7.1. In this type of bet, seven events must be correctly guessed from a given offer.

7.2. For GBP 10, the payout is GBP 10,000.

7.3. If one or more games are cancelled or abandoned or for any other reason do not take place at the specified time and are not played within 48 hours, then this (these) game (s) will be rated with 1.0 and the remaining games will be with calculated at their actual odds as a conventional combination bet.

7.4. If one or more games start earlier than the stated cut-off time for the relevant Super Seven, then in bets placed after the actual start of the relevant game, the relevant games will be valued at 1.0 and the remaining games will be calculated at their actual odds as a conventional combination bet.

7.5. For all winning Super Seven bets in which one or more games were cancelled or started earlier, a 25% bonus will be added to the payout amount (up to a maximum payout of GBP 10,000).

8. Take 3

8.1. With this type of bet, a triple combination bet with a fixed odds is awarded.

8.2. If one or more games are cancelled or abandoned or for any other reason do not take place at the specified time and are not played within 48 hours, then this (these) game (s) will be rated with 1.0 and the remaining games will be with calculated at their actual odds as a conventional combination bet.

8.3. If one or more games start earlier than the stated cut-off time for the relevant Super Seven, then in bets placed after the actual start of the relevant game, the relevant games will be valued at 1.0 and the remaining games will be calculated at their actual odds as a conventional combination bet.

9. Live betting in general

9.1. For all bets, unless otherwise stated (e.g.: who will go up?, who will win the cup? etc.), the result after regular playing time applies.

9.2. The validity of the live bet is completely independent of whether there is a live broadcast of the event, as the Bookmaker has no influence on the broadcast of events. All bets will be settled after the event has ended, subject to an official result.

9.3. If a game is abandoned, all bets that have already been evaluated remain valid. All bets placed that have not yet been evaluated remain valid if:

1. at the time of the cancellation, a date for the continuation of this betting event has already been set, which is within the following 48 hours, calculated from the originally planned start of the betting event, or
2. the betting event is continued as part of a sporting tournament event (e.g. tennis tournament, etc.).

If no new date for the continuation has been set or planned at the time of the cancellation, the bets whose outcome has not yet been finally determined will be rated at 1.0.

e.g.: Cancellation in the second half when the score is 3:0 (over/under 1.5 goals, over/under 2.5 goals [only for live bets, not the normal special bet] apply, 4th goal and the match, the handicap bets and all bets on over/under 3.5 goals, over/under 4.5 goals etc. are settled as 1.0)

e.g.: Abandonment of tennis in the 2nd set (bets on the 1st set, over/under bets on the games in the 1st set and the game bets on the 2nd set that have already been evaluated apply, bets on the 2nd set and on the match , over/under bets in the 2nd set games and handicap bets are rated at 1.0).

If a game is not continued but played again, all bets that have already been evaluated remain valid. The bets that have not yet been evaluated are rated at 1.0. This applies to all sports (e.g.: 1st period, 1st quarter, match, handicap, over/under goals, etc.). All times refer to Central European Time (CET).

9.4. All additional information - such as playing time, score, etc. - is without guarantee.

9.5. Bets placed after the outcome of the bet has actually arrived will be rated at odds of 1.0.

9.6. The Bookmaker reserves the right to evaluate bets placed in the period of game-changing situations (penalties, red cards, changes of decision by referees and/or video referees, etc.) with odds of 1.0.

10. Football - Live Betting

10.1. Live – Conference: In the case of the "Goals in the conference" bet, only the games offered in the conference count. If a game of the same competition takes place on the same day but not within the conference, the possible goals of the game do not count. Should a match be abandoned within the conference, all bets on Goals in Conference already settled at the time of the abandonment will stand. All open bets are rated at 1.0. Example: If a game is abandoned in the 70th minute and there were a total of 16 goals at that point, all bets on Over/Under 14.5 Goals, Over/Under 15.5 Goals will stand. Bets on "Over/Under 16.5 Goals" or "Over/Under 17.5 Goals" will be settled as 1.0.

11. Formula 1 - Live Betting

11.1. Qualifying - Live: Unless otherwise stated, the winner of qualifying is the best-placed participant in qualifying and not on the starting grid. Any penalties imposed on a driver will not be taken into account.

11.2. Qualifying - head-to-head duels live: Unless otherwise stated, the winner of the head-to-head duel is the participant with the better place in qualifying and not on the starting grid (according to FIA). Any penalties imposed on a driver will not be taken into account. Both participants must participate in qualifying for bets to stand. If a participant, for whatever reason, does not start qualifying, all bets placed on this duel will be valued at 1.0.

11.3. Races – head-to-head duels live: Unless otherwise stated, the winner of a head-to-head duel is the participant with the better place in the final classification (according to the FIA). Both participants must start the race (applies from the warm-up lap) for bets to stand. If both participants drop out early and none of the participants is rated in the official final classification, the bet is rated at 1.0.

12. Tennis - Live Betting

12.1. If a game is ended prematurely due to walk over or disqualification, all open bets on the entire game and the current set will be cancelled - games that have already ended, over/under games in the set or the set bets remain valid.

e.g.: If a player wins or is disqualified in the second set, set bets, over/under bets and game bets for the first set or those for the second set are valid up to the point of retirement or disqualification. In this case, bets on the second set or match bets are valued at 1.0.

13. Winter Sports - Live Betting

If the race is abandoned during an event, all outright bets will be rated at 1.0. All head-to-head duels that have already been held remain valid. All head-to-head duels that have not yet been played are rated at 1.0.

14. Horse Racing

14.1. Bets are offered either at fixed odds or at "starting prices". The starting prices (abbreviated SPs) are the odds that are valid at the time the bets are accepted, i.e. at the start or off of the respective race.

14.2. The winner will be determined according to the official race result as soon as this is confirmed and announced. A possible later disqualification has no effect on the determination of the winner. If a race does not start or no competitor finishes, all bets will be void and refunded (odds = 1.0). If a meeting is declared a 'no-race' and is subsequently re-run, all bets placed on the race designated 'no-race' will be assigned to the re-run.

Tattersall's Rule 4: If a horse is "withdrawn" before the start, the determination of winnings will be made using Tattersall's Rule 4(c) and stakes on the withdrawn horse will be valued at 1.0. If there was no time to recalculate the betting market before the start of the race, winnings will be reduced depending on the winning percentage of the withdrawn horse. The reduction does not affect the wager.

eg: Bet 1,- odds of winning 6/1 thus payout without reduction 7,- 1 horse withdrawn with odds of 6/1 under calculation Rule 4 reduction 10% Therefore payout in case of a win: 6 – 10% = 5.4 + 1 (stake) = payoff 6.4

In the event that more than one horse is withdrawn in a race, the reduction may not exceed 90%.

If there has been sufficient time to recalculate the odds before the start, the reduction will only affect those bets or board prices that were played before the withdrawal was announced.

In the event a reserve horse starts, all bets will stand. If an early price is bet and the selected horse later becomes a non-runner, that early price will be void. If the selected horse is withdrawn then all bets on that horse will be void. In the event of a dead heat in one or more places, the profit is divided by the number of dead heat horses. If fewer than 5 horses start in a race then all place bets will be void.

14.3. If a race is cancelled, all bets on this race will be void and refunded (odds = 1.0). If a race is held at a different venue then all bets placed prior to the announcement of the change will be void and refunded (odds = 1.0).

14.4. Win bet (Race Winner): It is bet on the winner of a race.

14.5. Each-way bet (E/W): An each-way bet consists of a win bet and a place bet, which are entered on a betting slip with the same stake, but are calculated like single bets.

The following applies to the calculation of places or place quotas:

• Number of starters per race: 2-4, race winners only
• Number of starters per race: 5-7, ¼ odds, places: 1.2
• Number of starters per race: 8+, 1/5 odds, places: 1,2,3
• Number of Starters per Race: 12-15 Handicap Race, ¼ Odds, Places: 1,2,3
• Number of starters per race: 16+ handicap race, ¼ odds, places: 1,2,3,4

Each-way accumulator bets are settled win-on-win and place-on-place.

14.6. Forecast : A Forecast bet can be typed in two different ways: In the "straight" forecast, the selected horses must finish in the correct order in 1st and 2nd place. With "Any" a combined finish is bet. The selected horses must finish first and second, regardless of the order. It should be noted that this combination involves two bets and therefore double the stake has to be paid for. At least three horses must take part in the race and the two horses selected must start. Otherwise the double bet is void and the stake is refunded (odds = 1.0).

14.7. Tricast: The tricast corresponds to a run-in bet on the first, second and third place winners. The bet is won if the horses reach the finish line in the exact order bet. If the customer selects "Any" next to the starters, the bet is combined and wins if the selected horses finish in any order in the first three places. It should be noted that the customer places six bets here and therefore has to pay six times the stake. Tricasts can only be played as singles. If wagers are accepted on trebles, doubles, trebles etc., the stakes will be split equally between each treble. If a treble is accepted on a race where trebles are not offered, the bet will be settled as 1, 0 rated (stake is refunded). If a treble contains a non-runner, the stake for the bet(s) that is (are) not possible without the non-runner will be returned.

Minimum Bet/Maximum Bet/Win Limits

15. Minimum stake per bet

15.1. The Bookmaker reserves the right to set minimum stakes for individual customers/events/products individually.

16. Maximum stake per bet

16.1. The Bookmaker reserves the right to set maximum bets for individual clients/events/products individually.

17. Win Limits

17.1. Maximum winnings per single or combination bet is GBP 50,000.00.

17.2. Maximum winnings per system bet is GBP 100,000.00.

17.3. If the net winnings exceed GBP 50,000.00, only GBP 50,000.00 and the stake will be paid out.

17.4. Maximum profit per customer and week is GBP 100,000.00.

You can also find help and guidance at https://www.gamcare.org.uk/.

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